Frequently Asked Questions

We don't set minimum order quantity, but quantity will directly influence the price. Surely, the larger quantity, the more favourable price.

We accept customer's design orders only, there are no open designs to choose from, no stocks or over run items for sale either everything must be your own logo or designs.

We offer various metal plating options including gold, silver, bronze, nickel, antique brass, antique copper, and more. The plating not only enhances the appearance but also provides protection against tarnishing and corrosion.

We provide comprehensive after-sales service. If there are any quality issues with your order, we will work with you to find a satisfactory solution, including re-production or refund where applicable.

We accept AI, CDR, PDF, EPS, PSD, PNG, JPG, and TIFF formats. For best results, vector files (AI, CDR, PDF, EPS) are preferred as they allow for the highest quality reproduction.

Yes, we can manufacture metal products in any shape you require. Our advanced模具 (mold) making capabilities allow us to create custom shapes based on your design specifications.

Our standard payment terms are 50% deposit with the order and 50% balance before shipment. For long-term合作的 customers, we can discuss flexible payment arrangements.

Yes, we offer rush service for urgent orders. Our factory is the biggest metal factory in the region, and we have the capacity to handle rush orders. Please contact us for specific timelines and pricing.

Die casting is a metal casting process that involves forcing molten metal under high pressure into a mold cavity. This process is used to create products with high precision, consistent quality, and excellent surface finish.

Photo-etching, also known as chemical etching or photo-chemical machining, is a process that uses chemicals to etch designs onto metal surfaces. It is ideal for creating detailed, intricate designs on flat metal products.

Imitation hard enamel is a coloring technique that mimics the look of traditional hard enamel but uses a different application process. It provides a smooth, glass-like finish that is durable and resistant to wear.

Soft enamel is a popular coloring technique where enamel paint is applied into recessed areas of a metal product. The enamel is baked to harden but sits slightly below the metal surface, creating a textured feel with raised metal edges.

Offset printing is a printing technique where the image is transferred from a plate to a rubber blanket, then to the printing surface. It is ideal for full-color designs and photographic images on flat surfaces.

Soft enamel has a textured finish where the metal edges are raised above the enamel, while hard enamel is polished smooth and flat. Hard enamel is more durable and has a glass-like finish, but soft enamel allows for more color detail.

Yes, we can provide samples before mass production. Sample costs are typically charged separately but can be deducted from the final order amount for bulk orders.

Standard production time is 10-15 working days after design approval. Rush orders can be completed in 5-7 working days. Complex designs may require additional time.

We offer various shipping options including DHL, FedEx, UPS, TNT, and sea freight. The shipping method depends on your location, order quantity, and urgency.

Yes, we have a professional design team that can help you create or refine your design. We offer free artwork and proofs to ensure your satisfaction before production.

Yes, you can mix different products in one order. This can help you save on shipping costs and streamline the ordering process.

We have QC personnel at every stage of production, from raw material inspection to final packaging. Each product is checked for quality, consistency, and accuracy before shipment.

Yes, we offer custom packaging options including poly bags, velvet bags, gift boxes, and display cases. Custom packaging can be branded with your logo or design.

Die-struck products are made by striking a metal blank with a hardened die under high pressure, creating raised and recessed details. Die-cast products are made by injecting molten metal into a mold. Die-struck is typically used for coins and pins, while die-cast is used for 3D shapes.

Yes, we can match specific Pantone colors for your products. Please provide the Pantone color codes with your order, and we will match them as closely as possible.

Yes, we ship worldwide. We have experience exporting to North America, Europe, Australia, Southeast Asia, and the Middle East. Our international shipping partners ensure reliable delivery.

If there are quality issues with your order, please contact us within 7 days of receiving the goods. We will assess the situation and provide a solution, which may include re-production or a refund.

Yes, we provide a free digital proof for your approval before production begins. This allows you to see exactly how your design will look and make any necessary adjustments.

We work with various metals including brass, copper, zinc alloy, iron, aluminum, and stainless steel. The choice of metal depends on your product type, design requirements, and budget.

Yes, we offer eco-friendly options including recycled metals and environmentally responsible packaging. Please discuss your sustainability requirements with our team.

You can place an order by contacting us via email at sales@sinoawards.com, through our WhatsApp, or by filling out the contact form on our website. Our team will guide you through the process.

To provide an accurate quote, we need: product type, quantity, size, design or artwork (if available), desired finish/plating, and any special requirements. Contact us and we'll help you through the process.